Personal Data Protection sity88

1. Scope and Definitions

This Privacy Policy ("Policy") is issued by sity88 ("sity88", "we", "us") and applies to all users who access or use our online platform, including this website, mobile applications, and any related services provided under the sity88 brand.

In the context of this Policy:

• "Personal Information" refers to any data that can be used to identify you directly or indirectly, including your name, identification card number, mobile phone number, email address, financial information and your device's IP address.
• "Processing" covers any operation performed on personal information, including collection, storage, use, disclosure and deletion.
• "Member" refers to any individual who has registered and holds an active account on the sity88 platform.

2. Information We Collect

sity88 collects personal information across several main categories depending on how you interact with our platform:

When registering as a new member, you are required to provide the following basic information: full name, date of birth (for age verification of 21 years and above), identification card number (MyKad) or passport, mobile phone number, email address and your preferred username.

To process deposits and withdrawals, we collect information related to the payment methods you use, namely Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost or crypto assets (USDT, BTC, ETH). This includes e-wallet account numbers, bank information required for FPX verification, and crypto wallet details. A minimum deposit of RM20 and minimum withdrawal of RM50 apply to all payment methods.

Our system automatically records technical data such as IP address, browser type and version, device operating system, pages visited, session duration, betting records and transaction history. This data is used solely for technical, security and service improvement purposes.

3. Purpose of Data Use

Personal information collected by sity88 is used specifically for the following purposes:

• Account management and verification: Processing registrations, verifying your identity and ensuring only authorised members can access accounts.
• Financial transaction processing: Completing deposits, withdrawals within 15 minutes to 2 hours, and accurate account statements.
• Bonus and member benefit allocation: Checking eligibility for the 100% welcome bonus of up to RM1,500, VIP cashback and other promotions based on your account activity.
• Legal and licensing compliance: Meeting Anti-Money Laundering (AML), Know Your Customer (KYC) compliance obligations and international licensing conditions binding our operations.
• Customer support: Enabling our 24/7 support team to provide accurate and effective assistance in Malay and English.
• Platform security: Detecting and preventing fraud, multiple account use, money laundering and activities that violate our terms of use.
• Product improvement: Analysing usage patterns in aggregate and anonymised form to improve platform features, game options and the overall user experience.
• Marketing communications (with consent): Sending information related to promotions, new bonuses and service updates to members who have given consent to receive such communications.

4. Sharing Information with Third Parties

sity88 has a strict policy on sharing your personal information. We do not sell, rent or disclose your data to third parties for marketing or commercial purposes without your explicit consent.

However, there are limited situations where disclosure of information is required:

• Payment service providers: Transaction details that need to be shared with payment processors such as the FPX platform, e-wallet providers and crypto networks to complete your transactions.
• Regulatory bodies and law enforcement: sity88 will comply with valid court orders, investigation writs or official directives from competent authorities in line with our international licensing obligations.
• Technical service providers: Selected third parties that assist with server hosting, security analytics and system monitoring, subject to binding confidentiality agreements and are not permitted to use your data for any other purpose.
• Business transfers: In the event of a merger, acquisition or sale of corporate assets, personal information may be transferred as part of that transaction, subject to notification to members.

5. Data Storage and Security

Your personal information is stored on secure servers protected by multiple layers of security controls. sity88 implements reasonable technical and organisational measures to protect your data from unauthorised access, loss, destruction or accidental disclosure.

Key security measures we implement include:

• 256-bit SSL encryption for all data transmission between your browser and our servers
• Strict role-based access controls for internal staff
• Regular security audits by independent third parties
• Real-time threat monitoring and intrusion detection systems
• Encrypted data backups at secure remote locations
• Two-factor authentication protocols for administrative system access

Your personal data will be retained for the duration your account remains active and for any additional period required by legal and licensing obligations. When data is no longer needed, it will be deleted or anonymised in a secure manner.

6. Your Rights as a Member

sity88 recognises and respects your rights regarding the personal information we hold. You have the right to:

• Access: Request a copy of the personal information we hold relating to your account.
• Correction: Correct any inaccurate or incomplete information in your records.
• Deletion: Request the deletion of your personal information in situations where that data is no longer needed for the original purpose for which it was collected, subject to applicable legal and licensing obligations.
• Restriction of processing: Request that we limit the processing of your data in certain circumstances, such as while you are disputing the accuracy of that data.
• Withdrawal of consent: Withdraw your consent to certain data processing, including marketing communications, without affecting the validity of processing carried out before the withdrawal.
• Lodging a complaint: Submit a complaint to the relevant regulatory body if you believe your privacy rights have been violated.

To exercise any of the above rights, please contact our customer support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable timeframe and provide a written response for cases that require thorough review.

7. Cookies and Tracking Technologies

The sity88 platform uses cookies and similar tracking technologies to improve functionality and user experience. Cookies are small text files stored on your device when you visit our website.

We use several categories of cookies:

• Essential cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled as they are critical to platform operation.
• Functional cookies: Store your preferences such as language, display settings and information you enter in forms to make reuse easier.
• Analytics cookies: Collect aggregated, anonymous information about how members use our platform, allowing us to identify areas for improvement.
• Marketing cookies: Used to show you more relevant promotional content based on interests shown during your browsing sessions.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some platform features.

8. Changes to This Privacy Policy

sity88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or how we handle personal information.

Any significant changes will be communicated to members through one of the following methods: a prominent notice on our website, a notification within your account, or an email to the address registered to your account. The "Updated" date at the top of this document reflects the date of the latest version of the Privacy Policy.

Your continued use of the sity88 platform after those changes take effect constitutes your acceptance of the amended Privacy Policy. If you do not agree with the changes made, you have the right to stop using the platform and request the closure of your account.

9. Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, our support team is ready to assist.

You can reach us via:

• Live chat: Available 24/7 directly through the sity88 platform in Malay and English
• Email: [email protected]

We aim to respond to all privacy-related enquiries within a reasonable timeframe. For more complex requests such as data deletion or information disputes, our team will assess each case individually.