Terms and Conditions sity88
This document contains the terms and conditions governing the use of the sity88 platform by all registered players. Please read carefully before using any services offered by sity88.
What the sity88 Terms Cover
The sity88 Terms and Conditions cover six main areas that every player should understand before using this platform.
Eligibility and Account Registration
Only players aged 21 years and above are permitted to register and use the sity88 platform. Each player may only have one account registered with valid personal information.
Deposits, Withdrawals and Payments
The minimum deposit amount is RM20 and the minimum withdrawal is RM50. All transactions are processed through supported payment methods and protected by SSL encryption.
Bonus and Promotion Terms
All bonuses are subject to the specified wagering requirements. The 100% welcome bonus up to RM1,500 requires players to meet a wagering requirement of 10 times the bonus amount before withdrawal is approved.
Account and Data Security
Players are responsible for keeping their account password confidential. sity88 will never ask for password information via email or live chat under any circumstances.
Game and Betting Rules
Each slot game, live casino and sports betting option has its own rules. Players are required to follow all game rules displayed on the sity88 platform.
Account Restrictions and Termination
sity88 reserves the right to suspend or terminate any account that breaches these terms, including accounts involved in fraud, money laundering or the use of multiple accounts.
1. Agreement and Scope of Terms
1.1 Binding Agreement
This Terms and Conditions document is a legally binding agreement between sity88 ("Platform", "we") and you as a registered user ("Player", "you"). These terms govern access to and use of all services available on the sity88 platform, including slot games, live casino, sports betting, mix parlay and all related features contained within it.
sity88 operates under international licensing and complies with applicable licensing guidelines. All services provided are for entertainment purposes among eligible adult players.
1.2 Amendments to Terms
sity88 reserves the right to modify, add to or withdraw any part of these terms at any time without prior notice. However, sity88 will make reasonable efforts to inform players of significant changes via a notice on the platform or through the registered email address. Continued use of the platform after any amendment is considered acceptance of the amended terms.
2. Player Account and Registration
2.1 Registration Eligibility
To register an account at sity88, you must meet all of the following requirements:
- Be at least 21 years of age on the date of registration
- Not be prohibited from participating in gambling activities in your local jurisdiction
- Provide accurate, complete and current personal information during registration
- Not be an employee or immediate family member of a sity88 employee
- Not have previously held an account at sity88 that was terminated due to a breach of terms
2.2 One Account Limit
Each player is only permitted to hold one active account at sity88. Owning or using more than one account under the same name, the same mobile number, the same email address, the same device, or the same IP address may result in:
- Immediate suspension of all accounts involved
- Cancellation of all pending bonuses and winnings
- Freezing of any available balance across all related accounts
- Further action if fraud can be proven
2.3 Password and Account Security
Players are fully responsible for all activity that takes place in their account. You are required to choose a strong password and must not disclose your login details to anyone. sity88 will not be held responsible for any loss arising from unauthorised access to your account due to negligence in keeping your password confidential.
If you suspect your account has been compromised or accessed without your permission, please contact the sity88 customer support team via 24/7 live chat or email immediately.
3. Deposits, Withdrawals and Payments
Withdrawal Conditions
All withdrawal requests are subject to sity88's internal compliance review. The platform reserves the right to request identity verification documents from players before approving any withdrawal, particularly for new players or amounts that exceed normal limits. Documents that may be required include:
- A copy of a valid identity card (MyKad) or passport
- Proof of ownership of the e-wallet account or bank account used
- Screenshots or proof of prior deposit transactions if required
Withdrawals will not be processed if the related bonus wagering requirements have not been fully met.
3.1 Prohibited Transactions
Players are strictly prohibited from using the sity88 platform for any money laundering activity or financial transactions that violate the law. sity88 cooperates fully with relevant authorities and reserves the right to report any suspicious transactions. Accounts suspected of involvement in such activity will be frozen immediately pending the outcome of an investigation.
4. Bonuses, Promotions and Wagering Requirements
4.1 Wagering Calculation Examples
Below are examples of how the sity88 welcome bonus wagering requirement is calculated:
- Example A: Deposit RM100 → Bonus RM100 → Balance RM200 → Wagering requirement RM100 × 10 = RM1,000
- Example B: Deposit RM3,200 → Bonus RM1,500 → Balance RM4,700 → Wagering requirement RM1,500 × 10 = RM15,000
The wagering requirement is calculated based on the bonus amount received, not the deposit amount. All eligible games contribute toward this wagering calculation.
4.2 Bonus Abuse
sity88 takes seriously any attempt to abuse the platform's bonus system. The following actions are considered bonus abuse and may result in cancellation of all related bonuses and winnings:
- Registering multiple accounts to claim registration bonuses
- Using automated software or scripts to meet wagering requirements
- Coordinating between multiple players to manipulate wagering requirements
- Placing opposing bets (hedging) that are clearly intended to meet requirements without genuine risk
5. VIP Programme and Weekly Cashback
Bronze Member
Weekly cashback of up to 0.5% of the total betting amount from the previous week. The starting level for all new players who have met the VIP eligibility requirements.
Silver Member
Weekly cashback of up to 1.0% of the total betting amount from the previous week. Move up to the Silver level as your betting activity increases consistently.
Gold Member
Weekly cashback of up to 1.5% of the total betting amount from the previous week. The highest level with exclusive benefits for the most loyal players.
5.1 VIP Programme Terms
VIP status eligibility and maintenance are based on an overall assessment of the player's betting activity. sity88 reserves the right to change VIP eligibility criteria, cashback rates and related benefits at any time. Weekly cashback is automatically credited to the player's account and is not subject to any additional wagering requirements unless otherwise stated in a specific promotion.
6. Player Conduct and Prohibited Activities
6.1 Strictly Prohibited Activities
Players are prohibited from doing the following while using the sity88 platform:
- Use of third-party software, bots or automated methods to gain an unfair advantage
- Manipulation or attempts to exploit any technical bugs in the gaming system
- Harassment, insults or threats directed at other players or customer support staff
- Use of borrowed or unauthorised credit card or bank account information
- Any form of fraud, including unauthorised credit card chargebacks
- Misuse of the complaint or appeal process by making false claims
- Transfer of funds between different player accounts as an avoidance mechanism
6.2 Consequences of Violations
Any breach of these terms may result in one or more of the following actions by sity88:
- Temporary account suspension
- Permanent account termination
- Cancellation of all bonuses, promotions and pending winnings
- Freezing of account balance pending completion of investigation
- Reporting to the relevant authorities
sity88 is not liable for any losses suffered by a player as a result of account termination following a breach of these terms.
7. Limitation of Liability and Disclaimer
7.1 sity88 Limitation of Liability
sity88 shall not be liable for any losses, damages or inconvenience arising from technical disruptions, internet connectivity issues, third-party software errors or events beyond sity88's control that affect a player's gaming experience. sity88 continually works to provide a stable and secure platform, but cannot guarantee complete freedom from disruptions at all times.
7.2 Disputes and Appeals Process
In the event of a dispute relating to gameplay, transactions or decisions made by the system, players may submit a complaint via 24/7 live chat or the sity88 customer support email. All complaints will be thoroughly investigated and sity88's decision is final on matters relating to internal game rules, bonus terms and betting outcomes.
Disputes that cannot be resolved through customer support channels may be referred to the regulatory body specified under sity88's international licence.
7.3 Local Laws and Player Responsibility
Players are fully responsible for ensuring that their participation in online gambling activities is lawful under applicable local laws. sity88 does not guarantee that use of this platform is legal in all jurisdictions. Players located in jurisdictions where online gambling is prohibited use this platform at their own risk.
8. Responsible Gambling and Player Protection
8.1 Self-Limits and Self-Exclusion
sity88 fully supports responsible gambling. Players who feel they need control over their gambling activity may contact sity88 customer support to request:
- Daily, weekly or monthly deposit limits
- Session time limits
- Temporary self-exclusion (for a set period)
- Permanent self-exclusion from the platform
All self-exclusion requests will be acted on immediately and without question. sity88 will not send any promotional communications to players who have requested self-exclusion.
8.2 Protection of Vulnerable Individuals
sity88 takes proactive steps to protect individuals who may be at risk of problem gambling. The sity88 platform uses a strict age verification system to ensure that only eligible players — those aged 21 and above — can access the platform's services.
If you suspect that a minor is using your account, or if you need further information about responsible gambling support resources, please contact the sity88 customer support team, available 24/7 in Malay and English.
Frequently Asked Questions About sity88 Terms
Below are answers to the most frequently asked questions regarding sity88's Terms and Conditions.
Ready to Play at sity88?
After reading these Terms and Conditions, register your account and enjoy a 100% welcome bonus of up to RM1,500 on your first deposit.
For citizens aged 21 and above only. Please gamble responsibly.